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Rakuten Viki is the world’s leading platform for Asian entertainment and culture, where millions of people watch their favorite TV shows, movies, and influencer videos. With more than a billion words translated into 200+ languages by a community of avid fans, Viki brings global entertainment to fans everywhere.


Love online communities? Then be prepared to lead and grow one of the most passionate and unique communities in the world. Manager of Community will be responsible for developing and managing key initiatives as part of an integrated plan to drive community growth, for both Viki’s volunteer community and the user base at large. You are passionate, analytical, love global pop culture/entertainment and solving problems.


Responsibilities:

  • Lead community development team and work together on a day-to-day basis to provide feedback, guide and motivate as well as cultivate relationships across teams to identify and solve issues
  • Gather relevant information and articulate strategy to reach company’s community growth and engagement KPIs
  • Identify the most important programs, product features, and campaigns that will drive efficiencies, both internal and user-facing, the right kind of community engagement and activity and start executing them
  • Grow Viki community and their volunteer activity through various programs, education, outreach, development, and support efforts
  • Work cross-functionally and across time zones with leads from Marketing, Data, Product, and Content as needed to advocate for user needs and provide relevant feedbacks on community tools and services
Qualifications:
  • At least a BA in Social Development, Communications, Marketing or related field
  • At least 5+ years in developing and executing engagement and retention campaigns and/or building and growing online communities/community management, preferably in entertainment, media or consumer Internet industries
  • Ability to effectively communicate with senior leadership
  • Ability to read and understand data sets to derive actionable intelligence
  • Experience working with legal teams on TOS, privacy policies and DMCA issues
  • Experience managing internal teams and external freelancers/street teams
  • Experience driving product changes to improve both internal and user-facing workflows and site experience
  • Strong ability to multi-task, problem solve and work independently and an excellent leader with a strong ability to explain complex concepts clearly while balancing various projects and priorities 
  • Excellent written and spoken English
  • Love for helping people
  • Passion for online communities, social websites, global pop culture, entertainment, language, and travel
Preferred:
  • Written and spoken knowledge of at least one other language
  • Experience in Customer Support/Help Desks (ex. Zendesk)
  • Familiarity with fansubbing, subtitling and/or localization

We’re small but diverse, with more than 25 nationalities and 40 languages represented among our 100+ employees. Come break down barriers that stand between great entertainment and fans everywhere and help us make a difference as we grow.


Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Viki are considered property of Viki and are not subject to payment of agency fees.

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