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00012134 Requisition #

We are seeking an IT Administrator in our Salt Lake City office to support our Information Technology team.  This person will be highly motivated to work in a fun, fast-paced, and high-growth agile environment. The Senior ITAdministrator will be assigned tasks and activities pertaining to the support of employee usage of desktop computing devices and software globally.
  • Use ticketing system to effectively manage support requests
  • Provide phone support as needed, including Cisco phone configuration and password management
  • Laptop and desktop imaging, deployment and recovery
  • Support a complex and fast-paced environment with outstanding attention to customer satisfaction
  • Maintain inventory and storage of IT equipment.  Manage sufficient inventory of equipment in conjunction with external vendors.  May assist in managing vendor relationships.
  • Utilize inventory data management software to maintain inventory accuracy and workflow
  • Troubleshoot any technical issues that may arise during video conference meetings as needed, ensuring audio and visual quality
  • Supports all Rakuten group companies and departments; work with non-Rakuten standards and provide support at the Executive level.
  • Documentation of systems for end users and other IT personnel.  Verifies accuracy of documentation.
  • Bachelor’s degree in computer science, Information Technology, or related field.  Advanced degree is a plus.
  • Strong project and time management skills.  Ability to organize, prioritize and follow through on assigned tasks
  • Ability to work effectively independently (with minimal guidance).  
  • Possesses strong team skills and shows a willingness to share knowledge with others.
  • Strong problem-resolution skills.
  • Multi-tasking on various software and hardware projects.
  • Great team player with strong service-oriented personality.
  • Solid experience with Windows and Mac computers
  • Strong knowledge of computer hardware
  • Strong interpersonal and communication skills
  • Fun and positive attitude

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