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00012287 Requisition #

The Company

Rakuten is a global Internet and e-commerce company with over 80 million registered users worldwide. Our e-commerce platform is the largest of its kind in Japan and among the world's largest by sales. Rakuten has many subsidiaries too, including well-known brands like Ebates, ShopStyle, Curbside, Rakuten TV, Kobo (e-Reading) and Viber (messaging).

This position is part of our Cloud Infrastructure team. The responsibilities of this role include all infrastructure operations, implementation, and building out new designs and technologies. The team supports the global backbone network, data center network, collocation facilities, systems (compute, storage) and the cloud platforms to run Rakuten services.


Required Skills & Experience

• 1-3 years’ experience in an IT operations or engineering role configuring and troubleshooting network infrastructure technologies, switches, routers, firewalls, load balancers

• Solid networking background and troubleshooting skills understanding each layer of the OSI model

• Experience with vendors such as: Juniper, Cisco, Citrix NetScaler or F5 BIG-IP

• Networking protocols: OSPF, BGP, VRRP/HSRP, LAG, ECMP, VLAN, STP

• Ability to document work and share knowledge with other team members

• Ability to collaborate with both internal and external teams

• Ability to self-manage and find opportunities for improvements within our services

• Strong written and verbal communication skills

Desired Skills & Experience

• Network Associate Certifications (CCNA, JNCIA)
• Linux systems engineering & administration

• Development or scripting knowledge in some language preferably Python / Bash, Git / SCM

• Automation knowledge or experience using some of the following: Ansible (preferred) / Puppet / Chef, Vagrant, Terraform

• Cloud Infrastructure Technologies: virtualization, containers, hyper scale, hyper converged compute and storage

• MPLS Traffic Engineering (LDP, RSVP)
• Linux LPIC-1/2 Certification

• Cloud Practitioner Level Certifications (AWS, Azure, GCP)

Main Responsibilities

• Ensure the maintenance and monitoring of the infrastructure is operational and meets business


• Responsively maintain Rakuten cloud infrastructure (e.g., scheduling, upgrades, patch, version

control) – including the global backbone and data center networks

• Resolve maintenance issues of moderate scope

• Tier 2 support; leverage knowledge of various analysis and performance tools

• Create and contribute to process and procedural improvements (think agile, CI/CD)

• Change requests and projects; Manage projects with limited technical and organizational scope

• Contribute to the development of infrastructure automation

• Exemplify sound engineering practices to promote standards, policies and procedures

• Document solutions to routine problems and suggest improvements or update troubleshooting guides 

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