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Strategy & Business Planning
00012298 Requisition #

Rakuten, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace worldwide. Rakuten seeks to empower merchants to deliver Omotenashi, a hospitality mindset, which helps sellers create lasting relationships with customers.

We love investing in our people and when it comes down to it, we think our entire team is pretty awesome. As a technology focused company, we understand the importance of an energizing atmosphere that promotes collaboration and innovation.

The responsibility of the Merchant Success Associate is to help grow sales for a select group of new and developing merchants on the Rakuten.com Marketplace. You will accomplish this by analyzing your market offerings and by developing and executing on sales and product category plans to maximize opportunities. You will also partner with the merchandising, marketing, customer service and IT teams on projects and initiatives to drive and grow the business.


  • Manage portfolio of Merchants to maintain strong relationships, grow their individual

    businesses, provide marketing exposure in site campaigns and emails, and manage inventory

    levels and identify changes in demand and logistics.

  • Advise Merchants on how to best develop their business on our marketplace through guidance

    on eCommerce basics and success measures.

  • Forecast and analyze sales figures and write weekly recaps. Conduct regular analysis on issues

    affecting merchant performance and build solutions.

  • Develop a strong understanding of the products in the portfolio and recommend content ideas.

  • Facilitate Merchant participation in promotions and advertising on Rakuten.com 

  • Manage multiple projects with everchanging expectations and priorities.

  • Occasional web-site management via in-house content management and product management

    tools also required along with technical trouble shooting to correct content or feed errors

  • Bachelor’s degree from a four-year College or University 

  • 1-3 years of related experience in eCommerce, Marketplace, and/or Account Management.

  • Retail industry experience and product knowledge along with awareness and interest in trends.

  • Must have strong prioritizing, planning, problem solving and time management skills. Ability to

    think both strategically and tactically with excellent attention to detail

  • Ability to make important decisions, cope with the pressure of meeting demanding targets and

    working within tight deadlines.

  • Smart, creative, humble, hungry, funny, and nice. You should be a competitive, self-motivated

    individual with a strong desire to win.

  • Proficiency in Salesforce, Microsoft Office: Word, Outlook, PowerPoint and Excel.

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Rakuten and any subsidiaries of Rakuten are considered property of Rakuten and any subsidiaries of Rakuten and are not subject to payment of agency fees. 

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