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Product Manager
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00011357 Requisition #
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Are you looking for an opportunity in a customer impacting and technically challenging space? Are you someone with a passion for technology and engineering excellence? Are you interested in working on a product where quality, reliability and outstanding customer experience are key deliverables? Are you someone who likes to question the norm and strive for innovation on the job? Then this is the job position for you. 

The Rakuten Travel Product Management team is looking for a smart, highly motivated program manager candidate who will contribute in developing the marketing platform and building the customer experience of the next generation of Rakuten Travel services. 


Responsibilities:

  • Handling inquiries and questions/answer for internal business side technical questions
  • Sorting out the issues and problems where we are getting from partners and our products
  • Triaging bug or question reports with clarifying the priority
  • Manual operation for the recoveries of services by restart the servers or apps with checking the status of service. (This is just a web based operations that you can take easily) 
  • Data input and set based on the requests of partners or co-workers to improve our products information
  • Write functional specifications for our products such as our web pages, apps to improve the qualities of them

 Qualifications:
  • Bachelors/Masters degree in Computer Science or equivalent experience
  • Ability to effectively communicate (verbal and written) and drive discussions with others in Japanese and English
  • Somewhat technical knowledge such as HTML/Java Script and basic Unix command
  • Deep customer empathy and ability to identify customer needs
  • Technical basic knowledge for SQL and DB
  • Read app logs and sort out the issues from technical perspective
  •  Travel Industry Knowledge (Hotels, Air, Rental Car, etc)
  • Help Desk/CS experience
  • Development Experience as PDM or Engineer

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Rakuten and any subsidiaries of Rakuten are considered property of Rakuten and any subsidiaries of Rakuten and are not subject to payment of agency fees. 


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