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Service & Support
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00012194 Requisition #

Rakuten Display is looking for a highly motivated individual with expertise in online display,

mobile, video and CRM advertising to join our fast growing company.
 

Summary Description:

Serve as the primary point of contact at Rakuten Marketing for our clients. This person will

have ultimate responsibility for day-to-day management of their client campaigns/portfolio. The

Senior Account Manager will work closely with the client team to set campaign strategy, obtain

necessary client approvals, and ensure that all client requirements and business goals are well

defined and achieved. The Senior Account Manager will also ensure that all client requests or

needs are addressed in a timely manner. The Senior Account Manager has ultimate

responsibility for client satisfaction and the achievement of client and Rakuten Marketing

revenue goals.

Responsibilities:
·         Responsible for day-to-day management and execution of client campaigns
·         Build strong client relationships at all levels of the client organization to ensure positive overall perception of Rakuten Marketing
·         Manage client relationship and serve as primary client interface to organization; obtain and manage necessary client inputs and approvals
·         Up-sell clients on additional products or services
·         Setting, meeting, and exceeding aggressive revenue goals for each assigned client.
·         Lead monthly client calls and quarterly client visits to review top-line program performance and marketing strategy
·         Hold weekly meetings with team members to review client program performance, marketing strategy, and status execution vs. planned marketing tactics.
·         Work with client to set campaign goals.  Communicate campaign performance to client
·         Help develop client presentations by providing understanding of client business and objectives. Deliver client presentations.
·         Utilize persuasive communication skills to ensure client approval of campaign strategy or content, where necessary
·         Ensure client issues are resolved in a timely manner.
·         Mentors and supports junior team members
 
Required Skills and Experience:
·         5+ years of client service experience with specific experience in on-line Display, Video and/or Social
·         Must be self-motivated and independent, with the ability to learn and become productive quickly.
·         Demonstrated success in measuring results and setting, meeting, and exceeding aggressive, quantitative goals.
·         Analytical and strategic marketing skills.
·         The ability to prioritize and strategize based on corporate goals.
·         The desire and ability to think creatively, solve problems, and use professional judgment.
·         An understanding of and interest in technology, including HTML.
·         Exemplary written and oral communication skills, plus strong presentation skills.
·         Proficient in MS Excel and PowerPoint.
·         Salesforce experience a plus. Prior experience with Jira or other ticketing system, also a plus.
·        
Bachelor’s Degree required.

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