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UX Researcher / Strategist (Junior to Intermediate) - Marketing & Design Supervisory Dept.

Design & UX
Rakuten, Inc.
00008710 Requisition #
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You can challenge UX activities from strategy planning to execution for dominant services in Japan such as Rakuten Ichiba, Rakuten Card and Rakuten Mobile and over 70 diversified services as well.
As a member of a holizontal marketing&UX organization, you will take an important role to lead a group wide initiative collaborating with each business in Rakuten. Your mission is to accelerate enhancement of customer experience and customer loyalty of Rakuten group aligning with various specialists in the department. 



  • UX consultation for each business in Rakuten(UX research, Planning, Execution, Measurement).
  • Strengthen UX governance to ensure UX quality of Rakuten group(Regulation, Assessment by usability testing etc.)
  • Planning and proposal of a new UX solution and execution of a PoC project.
  • Measurment of UX effectiveness and standardizaion of UX metrics.
  • Investigation and implementation of an external UX solution and relationship managemnet of verndors.

We're looking for a new team member who has passion to newly challenge UX design areas.

  • A person who wants to start a UX career under experienced UX specialists.
  • A person who wants to commit to create good product, service, cusomter experience
  • A person who is willing to enhance UX skills and experience uneder diversified Rakuten services
  • A person with experience of visual/UI design and motivation to add experience of UX research and planning
  • A person with experience of quantitiative analysis and motivation to add experience of qualitative analysis
  • A person who has experience of customer support and wants to improve services based customers' needs

Minimum Qualifications

  • University graduates or more
  • More than 1 year working experience
  • TOEIC 800 or equivalent English level
  • Fluent in Japanese

If you have any concerns, please feel free to contact us.




  • Holidays: Saturday,Sunday and National Holidays
  • Summer/Winter Holidays, Paid Vacations and Special Leave


  • On Boarding Orientation
  • Career Training
  • Management Training
  • Global Experience Program(GEP)


  • Social Insurances(Pension, Health, Employment, Unemployment)
  • Commuting Expense
  • Employee Stock Ownership Plan
  • Sports Club for a discounted price
  • Visa Support
  • Daycare for kids

Other Services

  • Cafeteria (Free Breakfast and Lunch and Dinner)
  • Library
  • Convenience Stores
  • Rakuten Clinic for a fee
  • Rakuten Pharmacy for a fee
  • Rakuten Fitness Club&Spa for a fee
  • Rakuten Hair Salon for a fee
  • Laundry Service for a fee
  • Massage and Acupuncture Service for a fee


  • Auxiliary Funds for Club Activities
  • Baseball(Rakuten Golden Eagles's game available at discounted price)



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