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Sales & Marketing
Rakuten Mobile Network,Inc.
00011598 Requisition #

Rakuten Mobile Business provides communication services as MVNO (Virtual Mobile Communication Carrier) known as "Kakuyasu Sumaho", and as of 2018, as a growth business that has gained share No.1 in the MVNO market is. Rakuten is also scheduled to enter the MNO (mobile communications business) business in 2019, and in the future the telecommunications business is taking a great deal of attention both inside and outside as a core business of the Rakuten group.

Under the statement "Better Mobile Experience, The Best Quality Life.", We provide high-quality mobile communication services to consumers at reasonable prices, and in the midst of rapid growth I am in.

You gain a valuable experience involved in a rapidly expanding business, you can always fully demonstrate your skills dynamically while feeling speed.

The UX Strategy Division is a department newly established in January 2019. It is responsible for comprehensive design and execution from the user experience of all touch points including real stores, customer centers, etc. as well as web and apps.

With increasing importance of UX in business, it is a challenging department that can design UX including online as well as offline.


  • Main task is to design, execute and improve the user experience at all touch points of Rakuten Mobile currently in service and MNO business which starts service in 2019.
  • Will be responsible for the work that was appropriate for your experience and intention in the following tasks.
  • Will develop new marketing site, page for contractor, application UX design, development direction.
  • Designing the application process at the store, designing the application site for users, development direction. Staff management site design, development direction
  • Creative Direction of Design of New Store, Furniture, Sales Promotion etc
  • Information development from information design of staff-oriented information portal to development direction
  • Direction from UX design of messaging application for customer support
  • Other direction of improvement from experience design related to customer support
  • In carrying out the above, will do the following work as necessary
  • Experience of usability research and market research and analysis
  • Evaluation and analysis of prototypes and deliverables
  • Negotiate and match with engineers and web designers to build final products
  • Perform user interviews and questionnaires through departments in contact with users
  • All work is not done alone, but will promote it as a project in cooperation with relevant departments.

Required Qualifications 
  • Ability to understand users' needs at any time and to think things from the user's standpoint
  • Ability to analyze survey results and to identify current issues and goals
  • Ability to create ideas while discussing with relevant departments
  • Ability to drop ideas into final deliverables in cooperation with relevant departments
Preferred Qualifications 

       You have one of the following
  • Web production / consulting company 3 years or more as a UX designer working experience
  • 3 years or more experience in creative production as a designer
  • Experience in operation designing / improving store operations for over 1 year
  • At least 1 year of practical experience at customer center

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