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UX Designer - Customer Strategy Supervisory Dept.

Design & Creative
Rakuten, Inc.
00006541 Requisition #

Our mission is to create the best Rakuten user experience for people using our services by enhancing the products/service quality around Rakuten membership system as well as point program.





Define service requirment, creating user experience flow, information architect with project leader.
Finding user issue and proposing solution idea by using UX method, user reseach, etc.

Minimum Qualifications

  • +5 years of experiences of UX design and direction in Web service.
  • Make Persona, scenario, design User experience, figure out user's demands.
  • Information architecture based on User Centered Design for PC, smart phone, tablet.
  • User test, depth interviews, surveys, implementation skills of UX research
  • Smartphone application development knowledge and experience
  • Japanese skill (Conversational: Business level / Reading and Writing: Basic)
  • Excellent communication skill.


Preferred Qualifications

  • Facilitation ability to proceed with our stakeholders and UX design
  • Planning and facilitating ideation workshop
  • Experience with starting up a new service and site, or renewal website.
  • Experience leading project.
  • Basic skills related to access analysis.
  • Basic web knowledge such as HTML, CSS, Javascript, and jQuery.




  • Social Insurances(Pension, Health, Employment, Unemployment)
  • Commuting Expense
  • Employee Stock Ownership Plan
  • Sports Club for a discounted price
  • Visa Support
  • Daycare for kids


  • Holidays: Saturday,Sunday and National Holidays
  • Summer/Winter Holidays, Paid Vacations and Special Leave


  • On Boarding Orientation
  • Career Training
  • Management Training
  • Global Experience Program(GEP)

Other Services

  • Cafeteria (Free Breakfast and Lunch and Dinner)
  • Library
  • Convenience Stores
  • Rakuten Clinic for a fee
  • Rakuten Pharmacy for a fee
  • Rakuten Fitness Club&Spa for a fee
  • Rakuten Hair Salon for a fee
  • Laundry Service for a fee
  • Massage and Acupuncture Service for a fee


  • Auxiliary Funds for Club Activities
  • Baseball(Rakuten Golden Eagles's game available at discounted price) 
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