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Engineering
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Rakuten Marketing LLC
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00012131 Requisition #
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Technical Writer

 

POSITION SUMMARY

The Technical Writer will drive the creation, organization, and release of documents critical to the advertising technology platform. This person will collaborate across the organization to distill highly technical information into clear, accessible documents for internal and external use. This person will support a culture around disciplined and rigorous documentation in a fast-growing organization that spans the globe.

 

KEY RESPONSIBILITIES

• Develop, write, and edit material for the advertising technology team pertaining to the launch and utilization of a new technology platform.

• Work with cross-functional teams to continuously improve and streamline our document control and change management process while supporting the documentation needs of the organization.

• Studies engineering drawings and documents, sketches, parts lists, specifications, mock-ups, and product samples to integrate and delineate technology, operating procedure, sequence, and detail.

• Collaborate closely with subject matter experts from the Business Stakeholders, Product Development, Operations, Program Management and Engineering teams to understand objectives, requirements, and timelines for necessary documentation needed.

• Maintains records and files of work and revisions. Confers with and provides guidance with other technical writers on collaborative technical documentation efforts.

 

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

• 5+ years of technical writing experience required

• Direct experience working in an environment that requires translation services or cross-cultural sensitivity

• Deep understanding of the Software Development Lifecycle (SDLC) and experience with Agile/Scrum methodologies

• Strong knowledge of MS Office, Jira and Confluence

• Experience with GitHub and Markdown preferred

• Familiarity with both Windows and Mac OS X operating environments

• Self-starter, with a proven track record for creativity and initiative, with first-rate written and verbal communication skills with extraordinary attention to detail

 

ROLE EXPECTATIONS

As a technical writer, your primary objective is to communicate highly complex, technical information about our products and solutions to a variety of external and internal stakeholders. A central responsibility is to craft, maintain, and update our client-facing documentation, including user/installation guides, knowledge base articles, and other material while ensuring accuracy, clarity, and consistency.

 

Technical writers are a bridge between our Clients and our Engineering, QA, Support, and Sales Engineering teams. You will work very closely with our teams to understand all aspects of our product suite, with a heavy focus on capturing how product features impact end user experience.

 

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Rakuten Marketing LLC

New York, New York, United States, Americas

📁 Engineering

Requisition #: 00012169