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Technical Support (Travel):TAD

Software Engineer
Rakuten, Inc.
00013500 Requisition #
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Experiences and Skills Required


・BSc/BA in Computer Science, Engineering or related field or background in  

 software engineering 

・Properly escalate issues to appropriate internal teams and external partners ・Prioritize and manage several open issues by judging situations appropriately  ・Collect and analyze inquiries from customers, stakeholders and other teams  to propose best solutions 

・Excellent communication skills in any situations 

・Business level conversation and writing skills in both Japanese and English.



Optional Skills and Experiences


・Experience in technical support 
・Experience in system development and system design
・Experience in Project Management
・Experience in Product Management in E-Commerce Improve business  

 process in PCDA cycle Analyze issues based on qualitative and quantitative  data  

・Knowledge of travel and hospitality industry