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Scrum Master/Project Manager (Conversational AI) : DSAID

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Project Manager
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Rakuten, Inc.
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00014154 Requisition #

Rakuten is one of the leading e-commerce companies in the world. Our mission is to empower people and society through the internet while aiming at becoming the Global Innovation Company.


Data Science & AI Department under Tech Division leads the transformation of Company by creating various conversational AI products and services for Business Units within the Rakuten Group. Through adoption of AI-driven technologies we help Rakuten Businesses to increase their operational efficiency, reduce costs and automate routine tasks performed by humans.


At the moment our Team is in search of an experienced Scrum Master to effectively manage and facilitate the delivery of our challenging and exciting projects. 

 

Primary Responsibilities:


Scrum Master is expected to lead Agile Development Teams consisting of cross- functional members with accountability for the final outcome produced by those Teams. To facilitate and lead all Scrum events, ensure all rules are followed, and all artifacts are created as defined by the framework; To lead backlog refinement, sprint planning, daily Scrum, sprint reviews & release judgement for management approval.

  • To facilitate and lead all Scrum events, ensure all rules are followed, and all artifacts are created as defined by the framework; To lead backlog refinement, sprint planning, daily Scrum, sprint reviews & release judgement for management approval.

  • To manage Engineering, QA, DevOps resources and ensure delivery of quality products in a timely manner.

  • To enable effective cooperation and communication between all members of Scrum Teams.

  • To identify any problems within Scrum Teams; to facilitate their fastest resolution in order to maintain Teams in effective operational order.

  • To work closely with Product Owners (and other Business stakeholders) to ensure the Product and Sprint backlogs are clearly defined, prioritized and all requirements are well understood by other members.

  • To understand product functional requirements, plan implementation strategy and set product delivery targets with resource estimation. Act as a development responsible Project Manager.

  • To work with all Scrum Team members facilitating and participating in decomposition of larger deliverables into small implementation tasks, planning important milestones and creating delivery schedule.

  • To promote a healthy productive relationship within Teams; to monitor any conflicts and initiate their prompt resolution by applying required conflict resolution techniques.

  • To regularly inspect the progress of each project and provide regular reports for key stakeholders clearly communicating current status, expected schedule, objectives and potential risks.

  • To utilize team feedback & analyze data (quality metrics, delivery rate etc.) to identify areas of opportunities, leading to improved team efficiency & improved delivery.

  • To ensure all Scrum Teams follow the concept of Continuous Improvement progressively demonstrating enhanced results.

Minimum Qualifications:

  • At least 3+ years of Project Management experience in Software/System Development (Web Application Development, familiarity with Web Services, APIs development etc.) and exposure to technology projects. 
  • At least 1+ year of software engineer experience, and strong interest for learning cutting-edge technology quickly.

  • At least 1+ years of practical experience of leading Scrum/Agile Teams.

  • Perfect understanding of the Scrum framework, its application areas, rules, roles, events and artifacts.

  • Good understanding of the general Project Management concepts (scope/schedule/ budget/quality).

  • Solid experience of working with with modern project management tools (JIRA/ Confluence, Slack, Trello, Clarizen, Teamwork etc.).

  • Full proficiency in scope/stakeholders/risk management and in leading people.

  • Ability to present information via various tools and techniques (value stream mapping,

    cause-effect diagrams, flowcharts etc.).

  • Excellent communication skills (verbal and written) in English; ability to clearly distribute

    information with required modality.

  • Ability to coach people. Strong conflict resolution skills.

  • Strong process improvement desire.

  • Ability to work under pressure.

  • Flexible mindset and ability to adopt to evolving environments.

  • Good understanding of the SDLC.

  • Experience of working in multicultural Teams and environments. 

Preferred Qualifications:

  • Scrum Master / Agile Certification (PSM, CSM, PMI-ACP etc).
  • Product Owner certification (CSPO, POPM etc).
  • Bachelors/Masters/Engineers degree in Computer Science.
  • Technical background (as a Software development, System engineering etc.).
  • Understanding of the API interfaces principles and design practices.
  • General familiarity with CI/CD principles.
  • Ability to communicate in Japanese.
  • General understanding of AI/ML concepts. Experience with conversational AI technologies such as Watson Assistant, Google Dialogflow, Speech API etc.
Language Requirements
  • English: Business Level.
  • TOEIC test score: over 800.
  • Japanese: Conversational Level.


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