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REB - Financial Operations Manager (m/f)

Rakuten Europe Bank S.A.
00013286 Requisition #



Launched in January 2016, Rakuten Europe Bank continues the diversification of Rakuten in Europe and provides financial services to its members. Rakuten Europe Bank S.A. is a fully licensed credit institution established in Luxembourg and supervised by the Commission de Surveillance du Secteur Financier.

The Financial Operations Manager will:

  • Oversee all operations and settlement of customer related transactions through REB’s banking infrastructure, payment gateways, FX and Card schemes.
  • Ensure timely and efficient delivery of REB’s banking products and services by ensuring to adequate processes and procedures in place for managing reconciliation, settlement and resolution of related operational issues.




Ensure efficient control and management of Financial Operations of the Bank by overseeing:
  • Correspondent Bank partners:
- Manage relationships with all correspondents (fees, settlements, connections)

- Support integration discussions (product and connectivity)

- Nostro management (reconciliation, accounts, currencies)

  • Core Banking System (T24) Operations
- Booking, settlement and validation of all Treasury activity

- Nostro Account set-up and mapping

- Table configuration

- FX and Interest Rate updates

- SWIFT/SEPA integration and control
  • Settlement and Clearing:
-Monitoring and managing impacts of all client related transactional activity (funds flows “in” and “out”) 

- Maintain relationship with banks/payment gateways/FX/card providers
  • Product – Comprehensive knowledge of products and related settlement operations:
- Banking Products - Wallet structures – manage settlement channels and issue resolution 

- Card issuing – relationship with Program Manager or Card provider

- FX management– engage with Provider on the product and settlement cycle
  • Reconciliation:
-Manage and implement reconciliation modules in core system or with 3rd parties 

- Automation and recon efficiency (key for adherence to regulation and timeliness)
  • Extensive experience on settlement channels and service providers such as - but not limited to:  SWIFT; SEPA; BACS; CHAPS; FASTERPAYMENTS; ACH
  • Identify and drive initiatives to improve the efficiency of the Bank’s financial operations while ensuring compliance with applicable rules and regulations
  • Create implement and enforce policies, procedures to operate the business
  • Define and ensure relevant KPIs metrics and reports are in place to measure performance and quality of delivery as well as timely identification and resolution of issues
  • Drive the culture of continuous improvement at Rakuten.

 Oversee the processes:

  • Nostro Account Settlement / Reconciliations
  • Suspense Accounts Management
  • Clearing Accounts Management
  • Transaction-level Settlement / Reconciliations
  • Exception Handling and Processing
  • End of Day/COB from Operations perspective
  • Review Hold/Authorization queues Management
  • Collateral Management (as per marketing instructions)
  • Transaction Processing Management (third party processors)
  • Other Third-Party Operational Management:
- Payment Gateway(s) 

- Card Association(s)

- FX provider(s)

- Retail Network(s)
  • Create implement and enforce policies, procedures and programmers to operate the business
  • Coordinate of and critically analyze KPI; monitoring all operational matters.


  • Master’s Degree in the field of Business Studies, Finance or Accounting
  • Minimum 8 years of relevant experience in a similar function, preferably in an international banking environment
  • Comprehensive knowledge of banking product, payment services, settlement infrastructure
  • Experience in Core Banking Systems setup (T24)
  • Experience driving a cross-functional projects/programs in a Lean organization
  • Strong communication and presentation skills
  • Ability to distill complex operational issues for broad understanding
  • Ability to build a team from scratch and lead in a multicultural environment
  • Project Management Qualification desired
  • Fluency in English is mandatory.



  • Interesting and challenging fast paced environment
  • A chance to shape and build the business and inspiration to make a difference
  • Open and respectful multicultural environment
  • Professional, passionate, ambitious, but friendly team
  • Possibility for professional growth and international assignments
  • A friendly environment where teamwork matters and were we enjoy each other’s company in and outside work (e.g. Happy Friday Drinks, Pizza Lunch, Laser Tag or Bowling evenings, and, and, and…)



  • Innovative and flexible people full of energy
  • Friendly team player with a professional mindset
  • Those who can think for themselves and take action
  • Willing to work in a dynamic, multicultural and global environment where multilingual skills are a big asset
  • Ambitious to grow as an individual within the company
  • Passionate about working in a global company which wants to make a difference by empowering society.


Our goal is to be Global Innovation Company. We believe in innovation as a driver of global change – enriching the lives of people around the globe and bringing joy to the everyday.

Rakuten, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to more than 1 billion members around the world. Since 2012, Rakuten has ranked in the top 30 of Forbes Magazine’s annual “World’s Most Innovative Companies” list. The Rakuten Group has over 14,000 employees, and operations in 29 countries and regions.

Our mission is to empower people and society through innovation and entrepreneurship.

We embrace new and disruptive ideas, the commitment to act on them and the venture spirit that believes in our potential to change the world. That’s why we were selected by Forbes magazine to be in the Top 20 of World’s Most Innovative Companies in four consecutive years!

This is where you come in: Rakuten is built on a philosophy of empowerment where everyone has the chance to make an impact. We believe in taking on new challenges and driving innovation. Together, we get ahead through success and learn from failure. In the end, truly empowered people produce amazing results. No matter your area of interest, we need your spirit, energy and drive to push us further and help unlock our potential.

If you are interested in becoming part of an organization that aims to empower society and become the World’s best, join the company where YOU shape the future. Come and work with us!