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Project Manager (Conversational AI Products) : DSAID

Project Manager
Rakuten, Inc.
00004012 Requisition #

Position Summary:

Data Science & AI Department under Tech Division leads the transformation of Rakuten by commercialization of Conversational AI technologies by delivering AI Products to Rakuten group companies and servicesYou will be expected to initiate each project by identifying request, coordinate internal/external stakeholders, think of priorities and ROI of projects, create those schedule plan and execute managing risks and mitigation plans cooperating with.  If you want to be part of a team that is taking the whole Rakuten organization to the futurethis is your opportunity.




  • Define counterpart requirements for Conversational AI products, initiate projects with scope and development requirement definition, manage schedule and risks of projects, negotiate with stakeholders to accelerate the projects.

  • Understanding business issues of customers and benefit of Conversational AI products, making proposals for various Rakuten businesses and promote them with internal/external stakeholders.

  • Accelerate and promote Conversational AI product service result improvements with customer and their services users feedback cooperating with internal/external stakeholders.

  • Conduct Conversational AI product outcome analysis after product release, and report and propose improvement of services to the stakeholders.

  • Responsible for project release in timely manner with agreed quality.

  • Manage budget and ROI of project if required.

  • Responsible for after release support and improvement coordinating with internal/external stakeholders.

  • Maintain updated project status and report it during internal meetings.

  • Create presentations to introduce and promote newly developed features to stakeholders.

  • Take accountability of the assigned projects and lead to complete.

Minimum Qualifications:

   Excellent inter-personal skills, presentation skill, including ability to influence, communication capability in a proper manner with others and cooperativeness in a team

   Experience in working in a multicultural environment

   Ability to adapt, show proactivity and professionality

   Strong project management core competencies

   Understanding all aspects of the software development life cycle (SDLC)

   Practical experience in Scrum/Agile or Waterfall software development process

   Experience with modern project management tools, preferably JIRA/Confluence and Trello/Slack etc. with report automation approach.

   1+ year any software engineer experience, and sensibility for cutting-edge-technology.


Preferred Qualifications:

   Experience in business consulting along with requirement definition tasks

   Experience in technical account management and customer engineer

   Experience of working in a large corporation having many internal complicated stakeholders.

   Experience to create effective metrics and illustrative charts for project management (e.g. burn-down charts)

   Experience in making proposals for any business solution and defining requirements about systems

   Experience of Conversational AI technology with Cloud Natural Language API services or solution such as Watson Assistant, Google Dialogflow, Speech API or Rasa NLU

   Experience in defining requirements and system development about IT solutions in Japanese business environment especially customer service area

   Experience in data analysis using python programing of data science tool or BI tool.

   Motivation and challenging spirits for new service and technology

   Teamwork mindset