Product Management (New Business: One App Project) - Marketing Division
This is a new business to make an application integrating more than 70 services that Rakuten develops.
It's possible to use a variety of services of the group with this one app.
We will expand globally as a platform to cooperate with even include external partner companies.
By connecting the entire group and the external partner's services, we will be working to enhance the user experience and grow the ecosystem of the entire group.
As Product Management Group, you will work on customer support related experiments that is a key success factor of this project.
You will have a chance to work in variety of projects with PDCA cycle basis - investigating VOC, escalating issues, analysing NPS under a purpose of service management and improvement.
Responsibility
- Designing PDCA cycles to improve service quality and execute those plans
- Service improvement based on VOC analysis
- Breaking down NPS, analysis, improvement proposals and execution
- Operational task improvements and visualizing issues to be solved
- Appropriate KPI setting and management
- Leading projects with both internal and external partners
- Reporting activities
- Minimum 3 years of work experience in relevant field(s)
- Presentation and convincing skills in both English and Japanese Preferred
- Have broad imaginations to work beyond your role or responsibilities
- Strong communication skills to promote the project by involving internal and external stake holders
- Have flexible ideas to work proactively even if unexpected things happen in the business circumstances
- Passionate about building great products, services, and solving customer problems
Preferred Qualification
- Work experience in launching a new project
- Experience in working in a cross cultural environment
Benefits
Vacations
- Holidays: Saturday,Sunday and National Holidays
- Summer/Winter Holidays, Paid Vacations and Special Leave
Training
- On Boarding Orientation
- Career Training
- Management Training
- Global Experience Program(GEP)
Benefits
- Social Insurances(Pension, Health, Employment, Unemployment)
- Commuting Expense
- Employee Stock Ownership Plan
- Sports Club for a discounted price
- Visa Support
- Daycare for kids
Other Services
- Cafeteria (Free Breakfast and Lunch and Dinner)
- Library
- Convenience Stores
- Rakuten Clinic for a fee
- Rakuten Pharmacy for a fee
- Rakuten Fitness Club&Spa for a fee
- Rakuten Hair Salon for a fee
- Laundry Service for a fee
- Massage and Acupuncture Service for a fee
Events
- Auxiliary Funds for Club Activities
- Baseball(Rakuten Golden Eagles's game available at discounted price)
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