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Manager, Business Analysis (eCommerce)

Product & Project Management
Rakuten Kobo Inc.
00008653 Requisition #
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Manager, Business Analysis (eCommerce)

About Rakuten Kobo Inc:

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the world’s most innovative eReading services offering more than 5 million eBooks and audiobooks to millions of customers in 190 countries. Believing that consumers should have the freedom to read any book on any device, Kobo provides people with a choice when reading. Kobo offers an eReader for everyone with a wide variety of E Ink eReaders to suit any Reader’s style including Kobo Aura, Kobo Aura H2O, and Kobo Aura ONE; along with the company’s free top-ranking eReading and audiobook listening app for Apple® and Android®. Kobo’s award-wining eReaders can be found in major retail chains around the world. For more information, visit www.kobo.com.

The Role:

Rakuten Kobo Inc. is looking for a Manager, Business Analysis (eCommerce) to join our eCommerce Product team! The team is responsible for delivering a best in class web ecommerce experience for our customers.

Reporting to Senior Director, Product (eCommerce) the Manager, Business Analysis (eCommerce) plays a vital role in delivering world class eCommerce experience to our customers.  They will be responsible for building and monitoring our core KPIs, leading business casing for potential product ideas and managing our A/B testing program.

The Person:

If you’re driven, analytical, an exceptional communicator, creative, ultra-organized, performance-focused, and able to deliver high-quality work within a fast-paced environment at our Toronto, Ontario-based head office, we want to hear from you!

The Skillset:


  • Experience with maintaining and monitoring ecommerce KPIs and conversion funnels

  • Proven success with writing business cases and sizing strategic initiatives

  • Experience collaborating with a diverse range of subject matter experts to create clear business requirements

  • Experience with statistical experimentation including A/B testing, multivariate tests, etc

  • Excellent communication skills with a demonstrated ability to convey insights from complex analysis to non-technical business users at varying levels of quantitative familiarity

  • Experience with ecommerce analytics software tools such as Google Analytics

Nice to Haves:

  • Experience with analytics software such as Tableau, Domo or Business Objects/Business Intelligence

  • Experience working in e-commerce, online retail or digital content sales

  • Experience working in an Agile software development or product environment

  • Outstanding organizational skills, self-motivated, creative problem solver with a high attention to detail

  • Dedication to continual self improvement and learning

To Learn More About Kobo:

·        Go to the site: http://www.kobo.com

·        Get the behind-the-scenes look: http://news.kobo.com/blog

·        Follow us on Twitter @: http://twitter.com/kobo

Rakuten Kobo Inc. is an equal opportunity employer.  Accessibility accommodations for candidates with disabilities participating in the selection process are available on request.  Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.


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