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Sales & Marketing
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Rakuten Kobo Inc.
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00012564 Requisition #

Director, Sales Operations

The Company:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work / life balance. We realize that for our people to be innovative, creative and passionate they need to have healthy minds and bodies. With that in mind, we offer one of the best group benefits plans as well as gym discounts and a personal fitness budget. We hold an annual Wellness Day, host Lunch and Learns to promote a healthy lifestyle and provide fresh fruit daily and other healthy snacks. Teams love our Pooch program and say "dogs in the office make everything better".


Booklovers are thrilled to see that we offer employees a free device upon joining.  We encourage reading time as well as host frequent Lunch and Learn Author Series.


We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.  For our growing Kobo families, we offer a maternity/paternity leave top up, as well as time off for the non-child bearing parent.


The Role:

The Director of Sales Operations will be responsible for overseeing customer device & accessory pricing; managing device & accessory promotional spend; as well as working cross functionally to manage overall profitability for devices & accessories. The candidate will need to possess a high analytical ability with extensive experience in working with consumer electronics products and external customers. The candidate will have to demonstrate an ability to balance the needs of external customers with the internal business goals. In addition, the candidates will be expected to relentlessly review business practices to initiate operational processes and / or implement process improvements.


Role & Responsibilities:

  • Key member of management team responsible for selling e-reader and accessories to globally based customers and book sellers
  • Partner with Sales and Marketing teams to prioritize quarterly investments in retail channels, and model different initiatives to drive top line growth, improve product mix and drive profitability to achieve quarterly targets.
  • Perform customer deals analysis and ensure business opportunities are profitable and /or meet strategic objectives.
  • Responsible for establishing standard customer pricing for devices and accessories.
  • Develop unique pricing and incentives to secure customer commitments. Approve each customer deal ensuring maximum ROI.

  • Develop and manage all processes, procedures and tools that enhance sales team performance including: compensation plan design and execution, performance management, analytics, business intelligence
  • Partner with Sales and Legal to execute customer contracts and quarterly deals.
  • Collaborate with product team to perform sensitivity analysis on device portfolio scenarios 
  • Perform scenario planning analysis on marketing / pricing promotions to determine impacts on Device Business P&L for financial budget and forecasts.


Desired Qualifications:

  • Previous experience in managing consumer electronics products into retail and global markets is required
  • Proven accountability delivering business results in a consumer electronics products business
  • Previous experience managing business P&L
  • 10+ years of sales operations, sales management, financial support or operations experience
  • Experience setting prices for consumer electronics
  • Strong financial analytical skills and attention to detail
  • Bachelor’s degree required; advance degree is a plus
  • Experience working with customer contracts is preferred
  • Knowledge of supply chain management is preferred



To Learn More About Kobo:



Rakuten Kobo Inc. is an equal opportunity employer.  Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.


Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.


About Rakuten Kobo Inc.

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to millions of customers in 190 countries. Believing that consumers should have the freedom to read any book on any device, Kobo provides people with a choice when reading. Kobo offers an eReader for everyone with a wide variety of E Ink eReaders to suit any Reader’s style including Kobo Clara HD, Kobo Aura H2O, and Kobo Aura ONE; along with the company’s free top-ranking eReading and audiobook listening app for Apple® and Android®. Kobo’s award-wining eReaders can be found in major retail chains around the world. For more information, visit www.kobo.com.

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Rakuten Kobo Inc.

Toronto, Toronto, Ontario, Canada, Americas

📁 Sales & Marketing

Requisition #: 00012343