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Rakuten Marketing LLC
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00011850 Requisition #
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Rakuten Marketing (RM) has been at the forefront of the digital marketing performance industry for many years, consistently innovating its technology and network, while also making significant technology acquisitions. Operating globally, RM works with thousands of advertisers, hundreds of thousands of publishers, reaching hundreds of millions of consumers.

 

Rakuten Marketing’s Client Services team is looking for a Director to help lead the continued growth of our most important, demanding and high-profile customer segment. You will act as the strategic advisor, executive account leader and driver of digital strategy for the client’s brand. You will develop global, regional and local relationships with the C and Senior level contacts in the Marketing and Digital teams of your clients to grow the Rakuten brand presence. The position is responsible for the staffing, training, management, and development of a client service team to exceed client expectations and secure client expansion and 100% renewals.

 

You are a service genius, digital marketing maven, data and analytics savvy leader who can execute against team objectives and work to achieve clients’ KPIs. Reporting into our Vice President, Client Services, you’ll be responsible for client expansion, renewals and the smooth day-to-day operation of the client facing teams.

 

What You’ll Do:

  • Lead operational, service and financial performance of account teams, ensuring quality work, effective processes and client requests are handled in a timely and strategic fashion
  • Expertly counsel clients to understand and support their business goals and take immediate action on client feedback
  • Navigate client needs, objectives and challenges by continually delivering business results focused solutions reinforcing Rakuten Marketing’s strategic business value to the client
  • Identify and mitigate client risks
  • Develop annual Strategic Account Plans for each client based on client’s objectives and revenue, profit and customer acquisition goals to include upsell and cross sell programs and broader opportunities across the Rakuten ecosystem.
  • Own senior level client relationships at the C & D level and work to contribute strategic value much beyond tactical campaign activities
  • Act as a strategic advisor that builds strong client relationships and sets strategic marketing plans
  • Create high level, strategic account plans that show your deep Rakuten Marketing solution knowledge
  • Provide thought leadership and maintain a high level of ‘digital curiosity’ on strategies and marketplace evolution trends across e-commerce, Affiliate Marketing, SEM, Display, and Digital Attribution
  • Bring an understanding of the current MarTech/AdTech landscape and ability to apply to a client’s digital ecosystem
  • Hold P&L accountability across the clients you manage
  • Hire, train, mentor and evaluate client service team members on an ongoing basis
  • Set and manage team goals and expectations. Regularly forecast and adjust to changing market conditions. Communicate progress of revenue to budget forecast to the leadership team throughout the year
  • Partner closely with internal teams on a global level
  • Commit to continuous learning and improvement of leadership skills; set and pursue stretch goals


About You:

  • Director possesses 10+ years of client service and/or account manager success and several years of team management success
  • Experience leading in a complex Ad/Mar-Tech environment and/or brands with advanced investment in digital marketing
  • Possess broad online and multi-channel marketplace understanding
  • Demonstrated success in client management, service excellence, team management, and marketing services
  • High level strategic and relationship management experience
  • Strategic understanding and success with RFPs
  • Proven success leading teams and developing both direct reports and working with key cross-functional teams globally
  • Successfully led profitable programs that have advanced client business goals
  • Empathetic people manager, with the confidence, professionalism and entrepreneurial spirit necessary to manage and mentor a large team
  • Has advanced writing, editing and presentation-development skills; project management skills and critical thinking skills
  • Is passionate about excellent client service and has proven success at establishing, managing and leading senior client relationships over time, demonstrating increasing trust satisfaction and retention
  • Bachelor’s degree

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Rakuten Marketing LLC

Tampa, Florida, United States, Americas

📁 Service & Support

Requisition #: 00011851