🌎
This job posting isn't available in all website languages

Customer Success & Optimization Manager (Distribution Platform): IPO

📁
Software Engineer
💼
Rakuten, Inc.
📅
00013160 Requisition #

What will your high-level goal be?

Embody the company mission of ‘Be Better’.  
This applies in all areas, but in particular, your goal will be to raise the standard of our team and our products from an optimizations perspective. Play a key role in defining the optimizations roadmap that will generate increased bookings, quicker customer onboarding, and lower costs while leading the implementation of these functions.


Who will you be working with?

You will work closely with the product team, namely our API Product Owner and our Technical Director. In terms of implementation, our goal is to build/grow the ‘Optimizations Team’ to maximize the power of data. It is the data and the ability to interpret and act upon it that will provide the company with a significant advantage.
 

What will you be doing daily?

  • Apply product management skills through the full product lifecycle; including idea generation, requirements elicitation and definition, recommendations of feature set, process flows and definitions, implementation and performance analysis.
  • Build, manage, and mentor a top calibre team involved in data analysis, technical customer support, and account management.
  • Translate data into actionable insights that increase profits and reduce customer friction.
  • Liaising with external parties as needed – clients & suppliers.


What do you have to work with?

We believe we’ve built a rather unique technology stack and business model.  
Working as a consolidator and a switch, we have access to a data set that is unlike any other company. Beyond this, we also have the backing of significant contracting power (we have over 20,000 direct contracts in Asia) and an impressive client roster. The tools, resources, staff, philosophy, and management buy-in are in place for success.


What are our expectations?

Based upon the foundations that are in place, we have very high expectations of what can be achieved through optimization and data analysis. In fact, we believe that data and the ability to extract actionable insights is at the very core of our value proposition and is what will propel us to become the top player in accommodation distribution within 3 years.   

 

Minimum Qualifications:


  • Overall 7+ years of experience in supplier relations and 3+ years of hotel industry experience in supplier relations
  • Experience implementing & managing large market/global suppliers (hotel industry)
  • Fluent in business English
  • Strong understanding of the hotel industry

 

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Rakuten, Inc.

Tokyo, Japan, Asia and Oceania

📁 Software Engineer

Requisition #: 00013502

Rakuten, Inc.

Tokyo, Japan, Asia and Oceania

📁 Software Engineer

Requisition #: 00013500

Rakuten, Inc.

Tokyo, Japan, Asia and Oceania

📁 Software Engineer

Requisition #: 00012774