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Customer service staff-Takeout & Delivery Business Section-

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Sales & Business Development
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Rakuten, Inc.
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00013515 Requisition #

[About Takeout & Delivery Business Division]


■ Overview

・ Takeout service

Build a take-out marketplace and create a new food culture.

・ Delivery service

We operate and plan “Rakuten Delivery”.

■ Market

・ The growing market

It is growing steadily about 4% every year.

■ Characteristics of the organization

It is a small organization with a venture nature.

Various challenges are possible.   




■ Rakuten takeout user inquiries

・ Mail / phone support

・ Responding to inquiries from member stores

・ Management of outsourcing

・ Manual creation

Minimum  Qualifications

・Customer service experience 



Preferred Qualifications

・ SV experience in call center operations

・ OPS construction / operation experience

・ EC experience

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