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Customer Service Agent - Rakuten TV Europe

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Service Support
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Rakuten TV Europe S.L.U.
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00013029 Requisition #

Rakuten TV is looking for a Customer Service Agent


Company Overview

Rakuten TV - “Your cinema at home” - is one of the leading Video-On- Demand platforms in Europe providing the latest movie releases with the latest movie releases with the latest technology in a true cinematic experience available on Smart TVs. Rakuten TV is currently available in 42 countries and forms part of the Internet and e-commerce Japanese giant Rakuten Inc, one of the world's leading internet services companies, offering a wide variety of services for consumers and businesses, with a focus on e-commerce, fintech and digital content. Rakuten sponsors FC Barcelona, NBA Champion's Golden State Warriors and Spartan Race, among others.


Responsibilities

  • Provide customer support for our customers via email, chat, voice and other channels ensuring customer satisfaction. 
  • Support the product team for translations of website/apps and other relevant tasks. 
  • Capture and identify customer feedback on areas of improvement for our product. 
  • Business Continuity, Quality check and Assurance Tasks.

Requirements

  • Experience in Customer Service.
  • Strong Communications Skills.
  • Familiar with connected devices (iPad, Android Tablets, Smart TVs).
  • Ability to work alone and as port of a team. 
  • Ability to multitask and work under pressure.
  • Genuinely love to help.
  • Good analytical skills.
  • Responsible and reliable.
  • You love cinema :-)

Some Good Reasons to apply

  • Opportunity to work for a leading company within the rapidly growing OTT market. 
  • Great work environment 2 blocks away from Poblenou's beach. 
  • Culturally diverse environment with people from approximately 22 different nationalities.
  • Private Medical Insurance or extra money for meal card/commuting card.
  • Free language classes. 
  • Regular company outings, off-sites and team-building events.
  • Free massage for all the team. 

 

Requirements

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Some good reasons to apply

• Opportunity to work for leading company within the rapidly growing OTT market.

• Great work environment 2 blocks away from Poblenou’s beach

• Culturally diverse environment with people from approx. 22 different nationalities

• Regular company outings, off-sites and team-building events

• Private Medical Insurance or extra money for meal card/commuting card

• Free Language Classes on-site and interesting trainings and sponsorships

• Free massage for all the team

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