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Contact Center specialist-Rakuten Mobile,Inc.

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Service & Support
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Rakuten Mobile Network,Inc.
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00014244 Requisition #

Rakuten Mobile is the MVNO service using LTE network provided by NTT docomo and operated by Rakuten group. The service launched at the end of October, 2014.

Based on our statement "Better Mobile Experience, The Best Quality Life.", we manage several projects such as planning new services, making price plan, and improve existing services.
We want new members to provide more valuable services and price plan for consumers by capturing customer needs, market trends, and competitors and by communication with external/internal partners.
As the market is quite speedy, we need various working area and quick execution. We welcome people who want to provide valuable service to customers by your own strategy.


Responsibilities:

  • Handling escalated issues from partners.
  • Quality management
 
Required Qualifications 
  • experience operating call center
Preferred Qualifications 
  • job analysis
  • System introduction support

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